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Privacy Policy

This Privacy and Cookie Policy explains how Student Hub Africa Enterprises Ltd (“SHAE”) via our brands and websites (www.studenthubafrica.com) and /or (www.alumnihub.co.ke) uses personal information we collect and how you can limit our use of that personal data. Student Hub Africa is operated by or on behalf of Student Hub Africa Enterprises Ltd ("SHAE", "we" or "our"). We are a UK company registered in England and Wales with the company registration number 10979435. Our registered office address is 22a Burton Street, Melton Mowbray, Leicestershire, LE13 1AF, UK

  1. What information do we gather?

1.1 We gather information that relates to, and can identify you (e.g. your name and contact details) and information that does not identify you (e.g. a visitor’s behaviour patterns when they visit our website).

We collect information that does not identify you to evaluate our site, ensure that our site and services run properly and ensure we are paid for advertising services we offer.

We might also collect your IP address through the placement of cookies (see sections 6 and 7 on cookies and their management, below).

  1. How do we gather information?

2.1 Information is gathered in two ways:

(1) indirectly (e.g. using website technology or technology when you use a SHAE application for a mobile device); and

(2) directly (e.g. when you buy a subscription, sign up to create a studenthubafrica.com profile, download a mobile device application or you otherwise provide your information when you interact with us).

  1. How do you decide how you want to hear from us?

3.1 We always explain why and how we might contact you at the point you give your information to us. We also provide the means for you to grant or withhold your permission for us to contact you. We do this by using opt-out tick boxes. If the boxes aren’t there, it’s because we will not use your information for any other purpose than that for which you give it (e.g. to administer a subscription).

3.2 When responding to promotions, offers etc. by postcard, if you do not wish for your details to be used by us to send you promotions and offers, please make this clear by stating "No Offers".

3.3 If you have signed up to receive marketing from us by text, to stop this, please reply STOP to the last message you received.

  1. How we use your information

4.1 We might use your information to:

(1) remember you when you visit our website and track your browsing patterns by using cookies. You can prevent this; section 5 deals with this in more detail;

(2) place your anonymised information into audience segments to identify your interests so that we might serve you with advertisements and offers that will interest you

(3) ensure any products or services you receive are correctly administered (including subscriptions);

(4) contact you by email, mail, telephone, in-app or sms text message to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) but only according to the permissions you give us;

(5) ensure materials on the website or in apps are presented in the most effective manner for you and your computer or mobile device;

(6) collate and log numeric internet addresses to improve the website and to monitor website usage;

(7) assess and understand customer feedback and identify usage hotspots;

4.2 If you have subscribed to any of or services, we will use the information you provide to keep you updated on those services unless you have told us otherwise.

  1. Accessing and updating your personal information

5.1 You can update your details and marketing preferences by accessing your account pages on the website, by emailing support@studenthubafrica.com

  1. Cookies

6.1 A cookie is a small piece of information that is placed on your computer when you visit certain websites. Find out more about the use of cookies on http://www.cookiecentral.com.

6.2 We use the following types of cookie:

(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website. They keep track of browsing patterns and build up a profile of how our readers use the website. We might use that information to target advertisements to you on our and other websites.

(2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences; and meter the number of pages you view for the purpose of administering subscriptions to SHAE

(3) Third party advertising and analytics cookies, which are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site. They are anonymous – they cannot identify individuals. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to you when you visit other websites.

6.3 We have no access to third party cookies and third party organisations have no access to ours. The third party organisations that place cookies have their own strict privacy policies.

  1. Managing your cookies preferences

7.1 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

7.2 If you would like to disable "third party" cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party's website and getting them to generate a one-time "no thanks" cookie that will stop any further cookies being written to your machine. Here are links to the two main third party advertising platforms we use, each of which has instructions on how to do this:

  1. Security

8.1 The password you provide when registering with the website is encrypted to ensure protection against unauthorised access to your personal information.

8.2 We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. However once we have received your personal information we use strict procedures to protect the security of your personal information and survey response data.

 

  1. Disclosing your information

9.1 We may disclose your personal information if we are approached by a potential buyer of our business, if we required to do so by law or in good-faith believing such action is necessary to comply with the law.

9.2 We sometimes share your personal information with third parties who are our subcontractors or providers of various products and services on our behalf

9.3 We never sell personal information, or pass it to third parties for marketing purposes without your permission.

  1. Where we store your personal information

10.1 The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA") in order to carry out the activities listed in “Use of Your Information”.

  1. Survey Data

11.1 The individual survey data that you provide to us in survey responses is always kept ENTIRELY ANONYMOUS. We will never share your individual survey response data with any third party and such data is kept secure and private at all times. Only aggregate survey response data as generated by very large numbers of users is applied in order to generate reports and outputs.

  1. Changes to this Policy

12.1 If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.

  1. If you don't feel we're adhering to this Policy, what should you do?

13.1 If you believe that we have not adhered to this Policy, please notify us by email at support@studenthubafrica.com and we will try to solve the problem promptly.

This Policy was last updated on 13th April 2018